Each product purchased in our store is 100% original, what is confirmed with the trademarks. Products have 2 years guarantee.  This includes also items on sale.  
If the purchased item you find defective or incomplete, you can send it back to us. Before you do this, print and fill in a complaint form and attach to it the copy of your receipt or VAT invoice. Please send the item to the following address: 
 
Fairma Ethical Design
ul. Dajwór 20/LU1
31-052 Kraków
 
A complaint form for footwear is available HERE and for others products HERE.
 In addition, according to the Regulation of the European Parliament and Council Regulation No 524/2013 of 21 May 2013., we provide a link to the ODR platform: ec.europa.eu/odr which is a source of knowledge on the extralegal ways to resolve disputes that may arise between consumers and entrepreneurs.
 
If you have any questions concerning a complaint, please contact us at: info@fairma.pl.

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